While we are very grateful that e-commerce platforms like Etsy.com, and Houzz.com exist, they do take a small percentage of sales and other related fees. By purchasing from WaterstoneSucculents.com, you are purchasing directly from the artist! You can expect the same level of service as would just as if you were purchasing though Etsy.com or Houzz.com. Thank you for your support!
If you have any questions, please don't hesitate to use the Contact form linked at the bottom of each page on this site. Relax! You can usually expect a response to inquiries within 24 hours.
All items produced by Waterstone Succulents are handmade by artist and designer Michelle Weddle in Denver, Colorado. The process by which Waterstone Succulents are produced allows for near exact replication of form between designs, so you should expect that your item will arrive almost exactly as pictured with some minor variation in color due to differences in computer monitors. However, as with all handmade products, some small degree of imperfection or minor flaws should be anticipated. We hope that you will see these very minor imperfections as part of the beauty and uniqueness of handmade. Thank you for supporting handmade in the United States!
In order to offer such a large range of colors and designs, all items are 'MADE TO ORDER.' Please allow a 7-14 day production period before orders ship. If you are needing your item sooner, please don't hesitate to contact me using the 'CONTACT' page or by emailing Michelle@WaterstoneSucculents.com, BEFORE you place an order, and I will do my very best to accommodate your requests.
While orders may take some time to produce, they will ship quickly; all domestic orders within the United States ship Priority (1-2 day) mail through the United States Postal Service.
All orders within the continental United States will be shipped through the United States Postal Service. Once a package has been shipped, it becomes the property of USPS. Waterstone Succulents cannot be held liable for any packages lost in transit or marked as delivered but not received. It is the responsibility of the customer to enter accurate shipping address information; Waterstone Succulents cannot be held liable for packages returned to sender for any reason or the cost of shipping on packages returned to sender. If a package is returned due to incorrect mailing details, the cost of shipping to the correct address will be the responsibility of the customer.
For more information regarding Shipping + Returns, please click on the link at the bottom of this page.
No orders may be cancelled 48 hours after an order has been placed. If you wish to cancel an order within 48 hours after an order has been placed, and the order has not yet been shipped, please contact Michelle@waterstonesucculents.com.