FAQ

 

*If I send you my zip code can I receive shipping for less?

Shipping prices may seem a little steep at $12 for one item but I can guarantee you, after the USPS quoted price (which is determined by weight and destination), tracking, and a small fee for packaging materials like bubble wrap, peanuts and boxing, the listed shipping prices are quite reasonable. In fact, I usually end up spending more than the listed shipping price.

*Can I get a discount on shipping costs for a large order?

Shipping large orders is still expensive and the cost of $12 for one item plus $3 for each additional item (shipped inside the US) is usually accurate in determining how much you can expect to pay for shipping. Sets of 3 or more, and larger items, will cost more to ship due to increases in size of packaging and weight.

*If I live in Denver can I save on shipping by picking up my order?

Unfortunately, I cannot accommodate pick-ups from my home studio. Depending on your location, I may be able to drop your package off for a reduced flat fee or arrange a meeting place. This is usually only cost effective for larger orders. Please see my 'Stockists' page for information on who is currently selling Waterstone Succulents locally. If you don't see your favorite store listed, ask them to start carrying them! Colorado residents may be able to receive a partial refund on shipping costs. 

*Do you ship overseas?

Yes! Unfortunately, due to the higher costs of shipping, should an item break in transit, I cannot offer free replacements. I can, however, offer small discounts in those instances. Rest assured, orders are so well packed that breakages are rare. 

*Can I get my item in a custom color not currently offered in your shop?

Yes, however, you must order 5 items or more. To accommodate a custom color I must purchase additional paint, so it is only cost effective to offer custom colors on large orders. Thank you for understanding.

*Are these real plants?

Although this was quite the science experiment, I guarantee these are 100% NOT live plants. There is no maintenance required. They are sculptures.

*What are these made of?

Both the bases and the succulents themselves are cast in a durable plaster material. One or the other is then painted. The pastel succulents have a tint added to the plaster itself, no paint is applied.